Refund Policy

Customer satisfaction is important to us. Please read our refund policy carefully before placing an order.

Order Cancellation

Orders can be cancelled only before they are processed or shipped. Once shipped, cancellation may not be possible.

Refund Eligibility

• Wrong product received
• Damaged product received
• Order not delivered within the expected timeframe
• Payment issue or duplicate payment

Non-Refundable Items

Due to safety and hygiene reasons, opened, used, or tampered healthcare products may not be eligible for refund.

Refund Process

To request a refund, contact our support team with your order number, issue details, and product photos if applicable.

Refund Time

Approved refunds are usually processed within 5–10 business days, depending on your payment provider.